Ahsec Class 12 Retail Trade Solved Question Paper - 2025| ASSEB BOARD
2025
RETAIL TRADE
(Theory)
Full Marks: 50
Pass Marks: 15
Time: Two hours
The figures in the margin indicate
full marks for the questions.
PART-A
(Employability
Skills)
1. Choose the correct answer from the following: (any two) 1x2=2
(a) Which of
the following is not a stage of active listening?
(i) Receiving
(ii)
Understanding
(iii)
Non-responding
(iv)
Evaluating
Ans:- (iii) Non-responding
(b) What is
the ‘shortcut key’ to underline text in a spreadsheet?
(i) Ctrl + b
(ii) Ctrl + i
(iii) Ctrl + l
(iv) Ctrl + u
Ans:- (iv) Ctrl + u
(c) The
ability to act in a situation before others do is _________.
(i)
interpersonal skills
(ii) taking
initiative
(iii)
perseverance
Ans:- (ii)
taking initiative
2. Write the full form of the following: (any two) 1x2=2
(a) NAPCC
Ans:- NAPCC:
National Action Plan on Climate Change.
(b) CNG
Ans:- CNG:
Compressed Natural Gas.
(c) EESL
Ans:- EESL:
Energy Efficiency Services Limited.
3. Answer the following questions in short: (any three)
2x3=6
(a) What is
motivation? Write its types.
Ans:-
Motivation is the process that energizes, directs, and sustains goal-directed
behavior.
(i)
Intrinsic Motivation: Driven by internal satisfaction, interest, or
personal challenge (e.g., enjoying learning).
(ii)
Extrinsic Motivation: Driven by external rewards such as money, grades, or
praise (e.g., earning a bonus).
(b) Write the
components of spreadsheet.
Ans:- Spreadsheets
are tables used for data organization and analysis.
The main
components include:
(i) Cell:
The intersection of a row and column where data is entered (e.g., A1).
(ii) Row:
Horizontal cells (numbered).
(iii) Column:
Vertical cells (lettered).
(iv) Range:
A group of selected cells (e.g., A1:B5).
(v) Function:
Pre-built formulas starting with '=' (e.g., SUM).
(c) Write a
short note on Green jobs in agriculture.
Ans:- Green
jobs in agriculture focus on environmentally friendly practices, creating
economic opportunities while protecting the planet. These include sustainable
farming, organic methods, resource conservation, and reducing greenhouse gases,
supporting rural communities and creating roles such as organic farm manager or
sustainable agriculture consultant.
(d) Write the
various factors that affect active listening.
Ans:-
Active listening involves fully focusing on, understanding, responding to, and
remembering what the speaker is saying.
Factors
affecting it include:
(i)
Internal/External Barriers: Noise, personal worries, or other tasks.
(ii)
Preconceptions/Biases: Judging the speaker or message before fully listening.
(iii) Lack of
Attention: Daydreaming or thinking about your own response.
(iv) Physical
Obstacles: Poor visibility or acoustics.
(v) Emotional
State: Anger or defensiveness that hinders understanding.
PART-B
(Vocational
Skills)
4. Choose the correct answer from the following: (any
two) 1x2=2
(a) CRM is
focused to ---
(i)
Management
(ii) Customer
(iii)
Creditors
(iv) All of
the above
Ans:- (ii) Customer
(b) Which of
the following is free social site?
(i) Facebook
(ii) Email
(iii)
Telephone
(iv) All of
the above
Ans:- (i) Facebook
(c) Customer
service refers to meeting the desires and wants of a __________.
(i) retailer
(ii)
wholesaler
(iii)
Customer
(iv) All of
the above
Ans:- (iii) Customer
5. Write the full form of the following: (any two) 1x2=2
(a) CRM
Ans:- CRM:
Customer Relationship Management, CRM is a technology or strategy used by
retailers to manage all relationships and interactions with their company's
customers and potential customers.
(b) B2B
Ans:- B2B:
Business to Business, B2B refers to a situation where one business conducts
commercial transactions with another business (e.g., a manufacturer selling
goods to a wholesaler).
(c) ID-Card
Ans:-
ID-Card: Identity Card, it is a document that verifies a person's identity,
often required for customer verification in retail.
(d) SA
Ans:- SA:
Sales Assistant (or Sales Associate), a Sales Assistant (SA) is an entry-level
role in retail responsible for greeting customers, helping them find products,
and processing payments.
6. Answer the following questions in short: (any nine)
2x9=18
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